Shipments and returns

MissGrey can ship single item samples or large orders in most of the world. We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible.


Your pack shipment


Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.


Shipping Method & Cost


For international transport, MISS GREY uses EMS (Express Mail Service) - international express courier Romanian Post.

Please note that the courier company cannot deliver to mailboxes.

Orders are delivered in approximately 5-7 working days from the time you pick up your package from the courier company at our headquarters.

All products are shipped from our headquarters owned by S.C. GREY SHOP S.R.L., owner of the MISS GREY brand, located in Romania, Bucharest, Stefan Negulescu Street, Nr. 39, Sector 1.

Both the price of the product and the shipping taxes you pay to MISS GREY do not include customs duties, import duties, brokerage fees, or other unforeseen taxes.

For most countries, we are able to calculate delivery charges and import charges upon order completion. You will see the total amount along with the value of your order. For other countries where there may be customs duties, they will be paid by you when you receive the order.


Shipping charges are divided into several areas, as follows:


For Zone 1, the transport fee is 20 Euro.

The countries in this area are: Austria, Bulgaria, Germany, Greece, Hungary, Belgium, Czech Republic, Croatia, France, Italy, Luxembourg, United Kingdom, Monaco, Netherlands, Poland, Slovakia, Slovenia, Cyprus, Denmark, Estonia, Finland, Ireland, Latvia, Lithuania, Malta, Portugal, Spain, Sweden.

For Zone 2, the transport fee is 25 Euro.

The countries in this area are: Albania, Andorra, Bosnia and Herzegovina, Switzerland, Gibraltar, Guernsey, Iceland, Israel, Kosovo, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Turkey.

For Zone 3, the transport fee is 30 Euro.

The countries in this area are: Armenia, Azerbaijan, Canada, Russia, Georgia, Kazakhstan, Kyrgyzstan, Mexico, USA, Tajikistan, Ukraine, Uzbekistan, Saudi Arabia, Bahrain, China, South Korea, Egypt, United Arab Emirates, Philippines, Hong Kong, Indonesia, Jordan, Iran, Iraq, Japan, Kuwait, Lebanon, Malaysia, Oman, Qatar, Singapore, Syria, Thailand, Taiwan, Vietnam, Yemen.

Careful! Customs processing may delay the delivery of the order. In case of such delays, please check your local customs offices. The invoice for customs duties could arrive after receiving the order.

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