MissGrey.com - Frequently Asked Questions

 

  1. WHAT ARE THE AVAILABLE SIZES AND HOW DO I FIND THE ONE THAT SUITS ME?

  2. I DO NOT FIT THE DIMENSIONS IN THE SIZE GUIDE, WHAT DO I DO?

  3. I LIKE A PRODUCT ON THE SITE, BUT I WOULD LIKE TO CHANGE IT. WHAT I DO?

  4. THE PRODUCT I ORDERED IS NOT GOOD. CAN I EXCHANGE IT WITH ANOTHER PRODUCT?

  5. CAN I RETURN AN ORDERED PRODUCT IF I AM NOT SATISFIED?

  6. HOW LONG IS THE REFUND MADE, IN THE EVENT OF THE RETURN OF A PRODUCT?

  7. HOW CAN I ORDER A PRODUCT?

  8. HOW LONG DOES THE DELIVERY TAKE?

  9. CAN I ORDER A PRODUCT THAT IS NO LONGER IN STOCK?

  10. I AM INTERESTED IN A COLLABORATION, WHAT SHOULD I DO?

  11. I SAW A PRODUCT ON Facebook / Twitter / Pinterest / Instagram. HOW CAN I FIND OUT THE PRICE?

  12. I AM A FASHION BLOGGER AND I AM INTERESTED IN A COLLABORATION. HOW DO I PROCEED?

  13. I WORE MissGrey PRODUCTS TO AN EVENT AND I WANT TO SHARE MY EXPERIENCE. WHERE TO SEND PICTURES?

  14. I WANT TO PLACE AN ORDER ON THE SITE, BUT I HAVE PROBLEMS. HOW DO I PROCEED?

  15. I WANT TO BE UP TO DATE WITH NEWS AND THE MissGrey COLLECTIONS, HOW DO I PROCEED?

  16. WHAT DO I DO IF A PRODUCT THAT I WANT IS NOT CURRENTLY IN STOCK?

1. WHAT ARE THE AVAILABLE SIZES AND HOW DO I FIND THE ONE THAT SUITS ME?

To check the sizes we are working on, please refer to the size guide at the bottom of the page, and to determine the exact right size, please measure around your waist, bust and hips.

2. I DO NOT FIT THE DIMENSIONS IN THE SIZE GUIDE, WHAT DO I DO?

If none of the sizes on the site fit you, you can order the desired product to your exact size. For tailor-made dresses, to order, WORKSHOP TRIAL IS MANDATORY, therefore it is necessary to visit our showroom in Bucharest, Stefan Negulescu Street, Nr. 39, Sector 1

For products made to the exact dimensions of customers, no additional fees are charged unless the difference between the standard measures and your measures is considerable. If you are in this situation, the price is calculated based on the amount of material used in addition to making the desired product.

3. I LIKE A PRODUCT ON THE SITE, BUT I WOULD LIKE TO CHANGE IT. WHAT I DO?

You can modify the product you want according to your preferences. For the changes made, additional fees are charged which are calculated depending on the difficulty of making the changes. To specify the desired changes, please contact us at one of the phone numbers 031.005.3000 / 031.005.4000, or by a private message on our Facebook page.s.

4. THE PRODUCT I ORDERED IS NOT GOOD. CAN I EXCHANGE IT WITH ANOTHER PRODUCT?

Yes, you can change a product with a different size, if the one you ordered initially is not good for you. In this case, please contact us at one of the phone numbers 031.005.3000 / 031.005.4000, or by a private message on our Facebook page. You will keep the product already ordered with you, and you will hand it over to the courier when he delivers the product to you in exchange.

You can exchange a product with a completely different one as a model, with the mention that the price differences are paid (from you, if the desired product has a higher price than the first ordered, or from us if the second product has a lower price than the one ordered). In this regard, please refer carefully to the Return Conditions page.

5. CAN I RETURN AN ORDERED PRODUCT IF I AM NOT SATISFIED?

Yes, if you are not satisfied with the ordered product, you can return it. In this regard, please refer carefully to the Return Conditions page.

6. HOW LONG IS THE REFUND MADE, IN THE EVENT OF THE RETURN OF A PRODUCT?

The repayment time may depend, where applicable, on the policies of the company where you have the credit or debit card, but will not exceed 14 days from the date of return.

The value of the refund will be made by bank transfer or refund, only to the account of the person who placed the order.

7. HOW CAN I ORDER A PRODUCT?

If you want to order one of our products, you have the following possibilities:
a. Place the order directly on our website,
b. Place a telephone order at 031.005.3000 / 031.005.4000
c. Order the desired product via a private message on our Facebook page

8. HOW LONG DOES THE DELIVERY TAKE?

The products are delivered between 24 and 48 hours, if they are in stock, and if, at the time of order, they are not available, between 5 and 7 days.

9. CAN I ORDER A PRODUCT THAT IS NO LONGER IN STOCK?

If you want a product that is no longer in stock, and can not be made or ordered on the site, you can contact us at one of the phone numbers 031.005.3000 / 031.00. 4000, or through a private message on our Facebook page, to find out if the product is back in stock, and in what period (approximately).

If the product you want is no longer worked in series, but we have the materials and resources available, it will be made and shipped when it is made.

10. I AM INTERESTED IN A COLLABORATION, WHAT SHOULD I DO?

MissGrey.com also delivers en-gros products; if you are interested in a collaboration in this regard, please contact us at the phone numbers 0786 328 232 and 0784 409 099.

11. I SAW A PRODUCT ON Facebook / Twitter / Pinterest / Instagram. HOW CAN I FIND OUT THE PRICE?

Any post on the mentioned social networks contains, in the description, a link to the MissGrey product / products on the site. By accessing that link, you can find out the price of the product / products, as well as other details related to the materials.

12. I AM A FASHION BLOGGER AND I AM INTERESTED IN A COLLABORATION. HOW DO I PROCEED?

If you have a blog in the fashion area and you are interested in a collaboration, you can contact us here.

13. I AM A FASHION BLOGGER AND I AM INTERESTED IN A COLLABORATION. HOW DO I PROCEED?

If you want to share with us images from an event where you wore our products, attach them in a private message on our Facebook page, and we will add them to the Facebook album dedicated to our customers. Please mention if you do not agree that MissGrey.com will use the pictures submitted by you.

14. I WANT TO PLACE AN ORDER ON THE SITE, BUT I HAVE PROBLEMS. HOW DO I PROCEED?

If you have problems placing an online order, please make sure that the product you want is in stock, that you are logged in with the e-mail account on the site and that you have filled in all the fields correctly after adding the product in the cart.

If the problem persists because the site is malfunctioning, you can place a phone order at one of the phone numbers 031.005.3000 / 031.00. 4000.

15. I WANT TO BE UP TO DATE WITH NEWS AND THE MissGrey COLLECTIONS, HOW DO I PROCEED?

To keep up to date with the latest news, we recommend that you subscribe to the weekly newsletter. You can do this by entering your email address at the bottom of the website, in the Newsletter section. We also recommend that you follow our Facebook page, Instagram, blog and other social networks carefully.

16. WHAT DO I DO IF A PRODUCT THAT I WANT IS NOT CURRENTLY IN STOCK?

If you want a product that is currently unavailable, create an account on the site (if you do not already have one), and add the desired product to the Wish List (the button is placed on the product page, immediately below Buy Now).

As soon as the product is back in stock, you will receive an email notification. Please note that if you have added the desired products to the Wish List, you will have priority to order when they are available again.

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