If for any reason you are not completely satisfied with your order, you may return the products within 14 days from the delivery of your order. For the return procedure, we kindly ask you to get in touch with our Customer Care team before shipping the order back. Please fill in the RETURN FORM received with your parcel, or print and fill in the online return formular and contact a courier of your choice to arrange pick-up.
After filling in the form, please follow these easy steps for returning the purchase to our warehouse:
1. Prepare the items you wish to return and place them in the original order box, taking into consideration that we can only accept for return non-faulty items that:
- - are in their original condition
- - have not been worn, damaged or washed
- - have all original tags attached
- - not show any signs of use
- - have all their packaging and accessories
2. Ship the return with DHL or a different shipping company of your choice (please note that we will not be able to accept liability for lost or damaged returns).
Please note that the return shipping is at your cost.
The address for the return shipment is: 39 Stefan Negulescu Str., District 1, 011652 Bucharest, Romania